Privacy
Cross River Radio is a not-for-profit community radio station. This page explains what personal information we collect, why, who sees it, and your rights.
Last updated: October 2026.
Cross River Radio Ltd is a not-for-profit community radio company (company number 17407406) registered at 92 Croxted Road, London, SE21 8NP. We are the "controller" of the personal information described here, which means we decide how and why it is used. We are registered with the Information Commissioner's Office as Cross River Radio Ltd, registration reference ZC275305.
You can contact us about your personal information at contact@crossriverradio.com or by writing to the address above.
| Who | What we collect | Why we use it | Lawful basis |
|---|---|---|---|
| Contributors | Name, artist name, contact details, age if under 18, parent or guardian details, your audio and tracklist, any connections or interests you declare, records of our review and approval, your signed agreement | To review, schedule and broadcast your material, credit you, report music to PPL and PRS for Music, keep records for Ofcom, and stay in touch | Contract (the contributor agreement); legal obligation (Ofcom licence, music reporting); legitimate interests (running the station) |
| Volunteers | Name, contact details, skills and interests, availability, training records, expense claims | To organise volunteering, train you, record who has completed compliance training, and reimburse expenses | Legitimate interests; contract; legal obligation (Ofcom compliance records, accounts) |
| Enquiries and sign ups | What you put in our forms or emails: name, email, organisation, your message, what you are interested in | To reply to you, keep you informed about the launch if you ask, and manage our contacts | Legitimate interests; consent where you ask for updates |
| Advisory group members | Name, contact details, role or organisation, declarations of interest, and recordings (voice and image) and minutes of the group's meetings, which we record on Microsoft Teams and keep in our company shared drive | To run the group, record the community's advice and show how we have acted on it, as our licence requires | Legitimate interests (being accountable to our community) |
| Partners and supporters | Name, role, organisation, contact details, correspondence | To manage our partnerships and funding | Legitimate interests |
| Complaints | Your name, contact details, the complaint and our response | To handle complaints and give Ofcom what it asks for | Legal obligation (Ofcom licence); legitimate interests |
| Listeners and visitors | Technical information such as IP address, device and browser type, pages visited, and listening statistics, collected by our website host and streaming service | To run and secure the website and stream, and understand how many people listen | Legitimate interests |
| Everyone we broadcast | What we broadcast, including the voices of people on air | To keep the compliance recording Ofcom requires | Legal obligation |
Special category and criminal offence data: we do not ask for this. If we ever need it, for example to make adjustments for a disability, we will ask you first and explain why.
Children: we take extra care with under 18s. A contributor under 18 needs a parent or guardian's signed consent. We will not use a child's personal details for marketing, and we will limit what we publish about them.
Mostly from you. Sometimes from your organisation, a partner, or public sources such as your own website or social media pages, if you are a contributor or partner.
We do not sell your information. We share it only where needed:
Some of these providers are outside the UK, including in the United States. Where that happens we rely on approved safeguards, such as the UK's data transfer mechanisms and the provider's own terms.
| What | How long |
|---|---|
| Compliance recordings of everything we broadcast | At least 42 days, as Ofcom requires, then deleted unless Ofcom or a complaint requires us to keep them longer |
| Complaints and our replies | At least 12 months, as Ofcom requires, then reviewed |
| Accounts and expense records | 6 years, for company and tax law |
| Everything else (contributor agreements and tracklists, volunteer records, enquiries and sign ups, contributor audio) | Only as long as we need it for the purpose we collected it for, including any rights or compliance question that could follow. We then delete or anonymise it. You can ask us to remove your audio or details at any time (see section 8) |
You can ask us:
To use any of these rights, email contact@crossriverradio.com. We will reply within one month. We may need to check your identity first.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
We keep information in password protected accounts with trusted providers, limit access to the people who need it, and keep contributor and volunteer records separate from public pages. No system is completely secure. If a breach affects you, we will tell you and the Information Commissioner's Office where the law requires it.
We may update this policy. The date at the top shows when it last changed. If we make a significant change, we will tell the people affected.